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Return Policy

Can I make an alteration to my order?

After your order is placed, revisions regarding adding/removing cannot be made.

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Can I send the damaged product in my order for exchange?

For the exchange process, the original invoice must be sent to us together with the product or product part to be exchanged. The fields related to the return request on the front of the invoice must be completely filled and wet. In the invoices issued on behalf of the company, a return invoice can be issued with the information of the company and therefore exchange can be made.

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The 14-day return period for the products I purchased from the Onlien Store has passed. Can I exchange from the store?

For your purchases from the Online Store you can refund or exchange the products within 14 days from the date of receipt of the products, at our company's cost, via the contracted delivery company. If you wish, you can also return to our stores within 30 days.

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What should I do to return products that I have purchased online?

If you are not satisfied with your shopping for any reason, first thing you need to do for the return of your product / order is, to send us your request within 14 days from the date of receipt. You can follow the steps below to create a refund request.

1. Go to the "Orders" page from the "My Account" section on www.IKEA.com.tr and IKEA Mobile application.
2. Click the "Return Request" button next to your order.
3. If you purchased the same product more than once, select the number of items to be returned.
4. Answer the questions “Is the product unpacked?”.
5. Select the reason for the return and for the “Defective Product, Incorrect Product and Damaged Goods” options upload the product photos by clicking “Upload Photos” showing the defect of the product.
6. Click the "Continue" button and create your return request.
7. Note the return delivery code on your screen. You can also access your return delivery code from the "My Orders" page and the notification e-mail sent to your registered e-mail address.
8. You can create the same return code for the products in your order. The return code must be obtained separately for each of your orders and the packages must be prepared and delivered separately.
9. Deliver the package with the return delivery code to the delivery company of your choosing within 7 days. Simply provide the code and you do not need to specify a return address. In case you have passed 7 days, you must get the return delivery code again. This period is 10 days for high-volume product returns.
10. For the return of your high-volume products, delivery company will be directed to your address to receive the products. You can see this information on the screen that appears after creating a return request and in the notification mail sent to your e-mail address.

After we receive your returned products / order, IKEA evaluates their compliance with the return conditions.
11.For the invoices issued on behalf of the company with the product to be returned, the exchange process can be made by issuing a return invoice with the company's information.

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Where can I track my change and refund order?

The refund process for returned products is as follows :

1. After you deliver your return to the delivery company, you can track the current status of the products returned on the order detail page of the website. (For example: Return request received, Return on the way, Return completed etc.)
2. After your products reach our warehouse, its compliance with the refund conditions is checked. If the product complies with the return conditions, the return process is completed within 2-10 working days.
3. When your refund is complete, an information message including the return details will be sent to your e-mail. You can check the refund from your bank with the provision number sent in the e-mail.
4. Due to your bank's procedures, refund process on your credit card takes 2-5 working days.
5. In installment purchases, refunds are made at once however, the bank returns this amount to your credit card as the number of installments per month. For example: If your payment is done in 3 installments, your refund will be completed in 3 months.

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What can I do if I lose my return delivery code?

Your return delivery code will be sent via e-mail address and SMS after you create your return request from the "My Orders" tab in the "My Account" section of our mobile application or at www.IKEA.com.tr. In addition, your return delivery code is also available on the order detail page.

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When will the refund show up in my account?

Returns are processed within 14 days following the return of the product(s), and refunds are issued in the same payment method as the original payment. Under normal circumstances, the refund will show up in your account within 2-5 work days; subject to variation in accordance with your bank’s procedures.

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What should I do if I notice damaged package at the time of delivery?

You should refuse the damaged products and ask the delivery staff to take a written record. Such products will be replaced within 14 work days. In such cases, you will not be asked for further delivery charges or product fees.

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What should I do if I notice missing package the time of delivery?

If there are missing parts of the delivery, you will be asked to receive the existing products, and take a written record of the problem. Then you can call us on 444 4 532 or by using the "Contact Us" form.

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What should I do if I discover damaged products after taking the delivery?

For the replacement of damaged products that were received unnoticed during delivery, the first thing you should do is to send us your request within 14 days following the date of delivery. You can create your exchange request by clicking the "Exchange Request" button in the "Orders" tab of the "My Account" section.

After evaluating the compliance of your request with the exchange conditions, you will be notified the return address and delivery information by the Online Store Customer Service personnel within a maximum of 48 hours. In case it is examined that the damage is not caused by the consumer, a one-to-one exchange will be made.

For the exchange process, the original invoice must be sent to us together with the product to be exchanged. The fields related to the return request on the front of the invoice must be filled in completely and signed. In the invoices issued on behalf of the company, exchange can be made with a return invoice that is issued with the information of the company.

For the invoices issued on behalf of the company together with the product to be exchanged for the exchange process, the exchange process can be made by issuing a return invoice with the company's information.

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Can I exchange the product after receiving my order?

Product exchange is only possible for your damaged products, in case you send us your exchange request within 14 days from the date of delivery. After the necessary examinations, we will contact you regarding your exchange request. No exchange for a different product is accepted. In this case, you can return your product and buy a different product.

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What should I do if incorrect products are delivered?

If the delivery contains incorrect products, you should not take delivery of such products, and take a written record of the problem on the delivery note. You can contact us using the ‘Contact Us’ form or dial 444 4 532, for any return or exchange requests concerning your order.

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What should I do to return the glass products I purchased online?

For the return of your glass products, you can create your “Rreturn Request” on the "Orders" page from the "My Account" section. Once your return request is received, the compliance of your request with the return conditions is evaluated and you are informed by the Online Store Customer Service staff within a maximum of 48 hours.

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Can I return the product even if 14-day return period has expired?

According to the Distance Sales Agreement, the return period for a product purchased online at our Online Store or mobile app is 14 days. The 14-day period starts on the day you receive the product from the delivery. If you have not been able to return your products within 14 days, you can return the products from our stores within 30 days.

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Will I pay the delivery cost for the return?

You can send your returns free of charge within 14 days of receiving your order with the specified delivery company after you create your return request. The delivery code will be sent to you via e-mail. Do not forget to indicate your return delivery code when dispatching your cargo.

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If you ordered the incorrect product or changed your mind, you can cancel your order with the status of "Your Order is Received" or "Your Order is in Process” by clicking the "Cancel" button in the "My Orders" tab of the "My Account" section.

If your products are to be prepared or dispatched for delivery (after your invoice has been issued), your order cannot be cancelled. In this case, you can create a return request by clicking the "Return Request" button.

Refunds for canceled orders will be made to the credit card you have paid for. For a refund, you can get detailed information from the Return Policy link.

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Can I cancel a product in my order?

Check the status of your order from the “My Orders” tab in My Account section. You can cancel any product only if the order status is "Your Order is Received" or "Your Order is in Process". You can call 444 4 532 to cancel a product in your order. Refunds for your canceled products will be made to the credit card you have paid for. For a refund, you can get detailed information from the Return Policy link.

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