Quality Policy

OUR VISION:

To create a better everyday life for the many people.

OUR BUSINESS IDEA:

To offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

OUR VALUES:

• Togetherness
• Caring for people and planet
• Cost-consciousness
• Simplicity
• Renew and improve
• Different with a meaning
• Give and take responsibility
• Lead by example

OUR QUALITY POLICY:

Within the frame of our vision, business idea and IKEA values we have adopted;

• Keeping customer satisfaction at the highest level regarding the products and services we provide,
• Managing customer feedbacks effectively as an opportunity for improvement,
• Making our business processes more efficient by eliminating processes that do not create value,
• Providing a positive, safe, nurturing and growth-oriented working environment for our employees by always keeping people in focus,
• Ensuring financial and environmental sustainability by using our resources effectively,
• Creating a Quality Management System aiming at continuous improvement in all our activities,
• Implementing the necessary improvements, providing and keeping up the applicable conditions by constantly monitoring the effectiveness of the Quality Management System its compliance with legal regulations, customer requests and expectations

as our quality policy.

MAPA Mobilya ve Aksesuar Pazarlama A.Ş. Company Management Team