Delivery Service and Order Tracking

What should I control at the time of delivery?

It is of utmost importance that you examine your order upon delivery. The number of parcels specified in the delivery note should be the same as the number of incoming parcels. Make sure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record and dial 444 4 532 or contact us using the the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

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What will happen if I am not there when my order is delivered, or if the delivery staff cannot find anyone to deliver my order?

Your order will only be delivered to the recipient specified in your order or your immediate family member. If the recipient cannot be reached, a note will be left for you and your order will be sent to the nearest branch of the transport company. You should collect your order from this branch as soon as possible. At the end of this period, you can receive your products, which are returned to IKEA, by covering the delivery cost. For deliveries made by Horoz Lojistik, Arvato Lojistik, Hepsijet XL and Borusan Lojistik, if you are not at the address on the specified day, you can pick up your products returned to IKEA by covering the delivery cost.

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What are Same Day Delivery and Delivery on Appointment Services?

With Same Day Delivery Service your order is delivered during the day while with Delivery on Appointment Service it's delivered to your address within up to 4 days of purchase. You can select the delivery date and time interval you request.

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I’m having problems with the delivery company about my order. What should I do?

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

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How long does it take for the products I purchased from the Online Store to be delivered once they are shipped?

The products in your order are delivered to your address within an estimated 5 working days for Istanbul and 7 working days for other provinces. We do not have an hourly delivery service. The delivery of your products is made within the time interval specified by SMS or telephone during the day.

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What should I do if the delivery is delayed?

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page.If the order is not delivered within 5 work days in Istanbul, 7 work days outside of Istanbul following the order date, you can get detailed information by using the "Contact Us" form or calling us on 444 4 532. 

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How can I get information about the status of my order?

You can track the current status of your order on the order tracking page. You can also track your order from the relevant delivery company’s web site, using the tracking number.
 

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In which cases my online order will not be delivered to my address?

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office. Click for current delivery areas.

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Can I change the delivery address of my order?

Please check the status of your order from the Orders tab in “My Account”. If your order is in the status of "Your Order is Received" or "Your Order is in Process", address change can be made. If your order is in the status of "Dispatched to Delivery", delivery companies can only change the delivery address within a certain period of time.

You can request to change the delivery address by calling our Customer Service at 444 4 532.

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Which delivery company will deliver my order?

We provide delivery service for your online orders by our logistics companies Aras Kargo, Yurtiçi Kargo, Kolay Gelsin, Arvato Lojistik, Hepsi Jet, Hepsi Jet XL, Borusan Lojistik or Horoz Kargodue to the weight of the products and the destination city.

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An invoice was not delivered with the products I purchased online. What should I do?

Your products are delivered with a consignment note. As a part of e-archive invoice system, your invoice will be prepared digitally and sent to your e-mail address.

For purchases made as you login you can access your invoice at www.IKEA.com.tr and the "Orders" tab of the "My Account" section of our mobile application. You can view or download your invoice via the "E-Invoice" button in the order detail page.

For purchases made as a guest, if the invoice is not sent to your e-mail address, you can contact us at 444 4 532.

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Is it possible to get online order deliveries to the islands?

Our deliveries to the islands throughout Turkey are made as follows:

• For islands in Istanbul, the deliveries of accessory products over 10 decile are provided by Yurtiçi Kargo Suadiye Branch.
• In Çanakkale Adalar, Yurtiçi Kargo provides the delivery of accessory products for over 30 decile from Gökçeada 18 Mart Yurtiçi Kargo branch and Bozcaada Yurtiçi Kargo Ezine branch.
• For products which weigh above the determined weight in Istanbul and Çanakkale, delivery companies provide delivery to the address or delivery from branches or centrals with telephone notification.
• After placing your order, you can track with the delivery company’s name and by order tracking number that will be sent to you via SMS.

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Do you have overseas delivery?

We only deliver within the borders of Turkey via www.IKEA.com.tr.

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Is it possible to place online orders from any location in Turkey?

You can place orders from any city in Turkey. In villages and towns where delivery companies cannot deliver to the address, the order is sent to the nearest branch of the delivery company.  When the order arrives at the delivery company’s office, the buyer is notified. In this case, the buyer should pick up the order from the delivery company’s office.
 
 

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What are the delivery charges?

The minimum order price for online shopping is TRY 300. The delivery fee is TRY 99 for orders up to TRY 1000, TRY 199 for orders up to TRY 2.000 and TRY 299 for orders up to TRY 3.000. For purchases over TRY 3.000 it is 10% of the total price of the products you buy.

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