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Garanti Koşulları

What is covered under this guarantee?

We are confident in the quality of our products and we offer an additional IKEA guarantee which varies according to the relevant products, in addition to the legal warranty in case of defects in our products. The IKEA Guarantee will be effective if material or manufacturing defects are detected in the product you have purchased from IKEA stores, within the scope of the guarantee period and on the condition that it complies with the guarantee terms. In this case, we repair the faulty product or replace it with the same product or refund to a gift card without charging you any further fees.

General Terms

The terms of IKEA guarantee and the supplementary guarantees are offered in addition to the guarantee conditions set by the Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight, and shall, under no circumstances, affect the consumer rights extended in the regulations. The Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight shall have jurisdiction over any issues arising with respect to the guarantee certificate. Rules applicable to the enforcement of the guarantee conditions:

  • IKEA extends the present guarantee, by taking into account the normal wear and tear of products. The guarantee shall only be valid if the product is assembled in accordance with the assembly manual.
  • Any breakdowns arising from use of the product that is in violation of the terms specified in the user manual, or occurring under extraordinary circumstances, or due to misuse, shall not be covered by the guarantee.
  • Our guarantees start on the invoice date, which also is the delivery date of the products. The guarantee certificate is provided on the back of the invoice. The original copy of the guarantee certificate provided on the back of the invoice must be submitted to the relevant store or service station for the product to be repaired under guarantee. Copies or photocopies of the invoices and guarantee certificates issued for the product shall not serve as substitutes for the guarantee certificate.
  • If we need to replace a product that is under the terms of guarantee but is no longer part of IKEA’s product range, we will provide an appropriate replacement.
  • IKEA reserves the right to discontinue and/or resume the sale of all or part of the products sold at IKEA stores.
  • The Bargain Corner is where products with scratches, damage, superficial damage, that fall into the defective or used product category are sold for a price lower than the retail price. Products purchased from this section are not covered by the guarantee and company return procedures.
  • You can utilise the guarantee by filing a written or personal application with IKEA Customer Services.
  • The guarantee conditions are set in accordance with the applicable law, regulations, and the useful life of the product.
    All you need to do to utilise the guarantee is to keep the original copy of the guarantee certificate provided on the back of the register receipt/invoice, to observe the product maintenance advice, and to allow us inspect the products you have purchased.

Assembly, use, and maintenance instructions

The assembly, use, and maintenance instructions that are provided on the packages should be applied in order to utilise the guarantee. You can access these instructions at IKEA stores or visit our web site.

How will you contact us when service is required?

Contact your nearest IKEA store. You will find the address and telephone numbers here. You can also pick up GUARANTEE brochures at our stores, to get detailed information.

IKEA GUARANTEE

In addition to the guarantee extended under the Law on the Protection of Consumers, IKEA offers the IKEA guarantee to the customers who agree to the terms specified in the present catalogue, for the products specified on these pages, and for the periods stipulated on this page, commencing from the date of purchase. Please read the following pages for details of the conditions of the IKEA guarantee.

IKEA Kitchen

Sinks, kitchen taps, worktops, frames, front panels and interior organizers
Everyday life at home creates expectations for kitchens. Tests have proven that our kitchens meet safety and durability standards and have the necessary standards for domestic use. We provide a 25-year warranty on METOD kitchen system products against material and manufacturing defects, a 10-year warranty on ENHET kitchen system products against material and manufacturing defects, a 10-year warranty on kitchen sink taps and a 5-year warranty on sliding hinges of fully and partially integrated dishwashers. The warranty conditions for the kitchen can be found in the document below.

Kitchen warranty conditions (PDF)

Please refer to the general terms section on this page.

Sofas and armchairs

Everyday life at home also raises our expectations of sofas and armchairs. Tests have proven that IKEA sofas meet safety and durability standards and have the necessary standards for domestic use. The warranty conditions for sofas and armchairs can be found in the document below.  The guarantee is 10 years for sofas, sofa beds, single armchairs and footstools; and 25 years for STOCKHOLM sofas. (These terms of guarantee apply to purchases after 01 September 2024.)

Sofas and armchairs warranty conditions (PDF)

Please refer to the general terms section on this page.

Bedroom

PAX/KOMPLEMENT wardrobes and interior organizers

Daily life at home increases our expectations from wardrobes. PAX/KOMPLEMENT wardrobes and interior organizers have been proven in tests to comply with safety and durability standards and meet the necessary standards for home use. You can see the PAX/KOMPLEMENT guarantee conditions in the document below.

PAX/KOMPLEMENT warranty conditions (PDF)

Please refer to the general terms section on this page.

Mattresses

Everyday life at home creates expectations for mattresses. Tests have proven that IKEA mattresses meet safety and durability standards and have the necessary standards for domestic use. The warranty conditions for mattresses can be found in the document below.

Mattresses warranty conditions (PDF)

Please refer to the general terms section on this page.

BROR Shelving Unit

Everyday life at home and at work creates expectations for office furniture. BROR shelving unit has been tested to the highest standards for office use (EN1730, EN527 and ANSI/BIFMA x5.5 for tables and ISO7170, EN14073, EN14074 and ANSI/BIFMA x5.9 for shelving units) and meets our strict requirements for quality and durability. Therefore, we provide a 10-year warranty against material, workmanship and functional defects on the main parts of the BROR shelving unit. The warranty conditions for the BROR shelving unit can be found in the document below.

BROR Shelving Unit warranty conditions (PDF)

Please refer to the general terms section on this page.

IKEA Bathroom

GODMORGON and ENHET bathroom series, washbasins, washbasin taps, bath taps and accessories Everyday life at home creates expectations for bathroom furniture. Tests have proven that our bathrooms meet safety and durability standards and have the necessary standards for domestic use. They are tested to the highest standards for home applications. We offer a 10-year warranty against material and manufacturing defects for GODMORGON and ENHET bathroom series, all washbasins and washbasin taps and bath taps, and a 3-year warranty against material and manufacturing defects on all accessories such as shower heads, hand showers, hand shower joints, height adjustment rails and shower hoses. The warranty conditions for the bathroom can be found in the document below.

Bathroom warranty conditions (PDF)

Please refer to the general terms section on this page.

Workplace and Office Furniture

Everyday life and business life increase our expectations of office furniture. BEKANT, GALANT, IDASEN, MITTZON, and TROTTEN office desks, filing cabinets panels and desk dividers, ALEFJÄLL, FLINTAN, GRÖNFJÄLL, HATTEFJÄLL, JÄRVFJÄLLET, MARKUS, SMÖRKULL, LIDKULLEN, TROLLBERGET, FJÄLLBERGET, LÅNGFJÄLL, LÄKTARE, MULLFJÄLLET office chairs, desk table tops have been proven by tests to comply with durability standards and to have the necessary standards for public use. You can see the warranty conditions for desks, office chairs, and cabinet systems in the document below.

*These terms of guarantee apply to purchases after 01 September 2024.

Desk and cabinet systems warranty conditions (PDF)

Please refer to the general terms section on this page.

Pots, pans and knives

15 YEAR GUARANTEE

• ANNONS pot and cookware set
• FINMAT cookware set
• HEMKOMST cookware set
• IKEA 365+ pot and cookware set
• MIDDAGSMAT pot series
• SENSUELL pot series
• SLÄTROCKA pot accessories
• VARDAGEN pot series
• FINMAT pan series
• HEMKOMST pan
• IKEA 365+ pan series
• MIDDAGSMAT pan
• SENSUELL pan series
• SLÄTROCKA pan set
• VARDAGEN pan series

• ÄNDLIG knife set
• FÖRSLAG knife set
• IKEA 365+ knife and knife set
• JÄMFÖRA knife set
• TIGERBARB knife set
• VARDAGEN knife set
• VÖRDA knife and knife set

* The 15 (fifteen) year guarantee conditions for this series of pots, pans, and knives are valid for purchases after September 1, 2024.

This guarantee is available to the person who purchased the product. It cannot be transferred to another person.

How long is the guarantee valid?

The guarantee for IKEA pots and pans without non-stick coating is valid for 15 years from purchase. A sales receipt or information slip must be presented as proof of sale. You can find out if it is covered by the IKEA guarantee by visiting IKEA.com.tr, one of our stores. You can also contact customer service for more information.

What is the scope of this guarantee?

Pots and pans without non-stick coating :

The guarantee covers the function, materials, and workmanship of all IKEA pots and pans without non-stick coating. This means that in normal household use if our care instructions are followed, we “guarantee that the cookware will perform its required function for 15 years” even after 15 years. Normal use is defined as using an item once a day for cooking and washing it.

Knives:

This guarantee covers function, materials, and workmanship on almost all IKEA kitchen knives. This means that under normal household use and if our care instructions are followed, the knives will continue to work as well as when they were new, even after 15 years. Normal use is defined as using a knife (for cutting food), cleaning the blade by hand once a day, and sharpening it regularly.

Products and parts not covered under guarantee:

Pots, pans, or wok pans with non-stick coating are not part of the guarantee.
Knives bearing the product names FÖRDUBBLA, UPPFYLLD, and SMÅBIT, as well as cutlery knives, steak knives, and knife sharpeners, are not covered by this guarantee.

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