Delivery Service

We provide delivery service for your online orders by our logistics companies Horoz Lojistik, Yurtici Kargo or Hepsiexpress due to the weight of the products and the destination city.

The logistics provider delivers your order together with the consignment note to the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's office with “Phone Notice” instructions. You will receive a phone call to let you know that your delivery has arrived at the nearest delivery company's office for you to pick up.

Deliveries to islands in Turkey are subject to applicable restrictions of the logistics providers. The delivery company may provide home delivery or phone notice services, on the basis of the delivery size. You can track your order with your tracking number that is sent to you via SMS after dispatching the order.

Delivery Charge

For online orders up to TRY 100, the delivery charge is TRY 9,99. Above TRY 100, it is 10% of the total amount of your purchase.

Additional Delivery Services

With Same Day Delivery Service your order is delivered during the day while with Delivery on Appointment Service it's delivered to your address within up to 7 days of purchase.

The Same Day Delivery and Delivery on Appointment Services that are available only for certain districts of Istanbul, are provided by our logistics companies Horoz Lojistik and Hepsiexpress due to the size of the order.

You can receive delivery of the products with the Same Day Delivery and Delivery on Appointment logo and select the date and time period as you want. Click for further information or find details on Frequently Asked Questions pages.

Additional Delivery Services Charge

In addition to standard delivery fee, Same Day Delivery Service fee is TRY 8,90 including VAT per order.

Delivery on Appointment Service fee may vary depending on order size. In addition to standard delivery fee, it is TRY 8,90 including VAT for your small package orders, TRY 12,90 including VAT for your large package orders.

Order Tracking

Once the products are delivered to the logistics provider, we send you an e-mail notification. Then, logistics providers notify you via SMS or phone calls about the delivery date.

You can track your order status on the order tracking page or by calling on 444 4 532, using your 15-digit order reference number.
(e.g.: 162702130940295)

You can also track your delivery from the logistics provider’s web site, using the cargo tracking number.

Important Notice

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record and dial 444 4 532 or contact us using the “Contact Us” form.

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacements may be denied upon the review of IKEA.