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Delivery Service

City Delivery Service for purchases made through our stores is provided by Borusan Lojistik for Istanbul and Ankara stores and Adana Order and Delivery Point, and by LTI Lojistik for Bursa, Antalya, and Izmir stores and Bodrum Order and Delivery Point. Out-of-City Delivery Service is provided by Borusan Lojistik for all our stores.

City Delivery Service*
Nearby Areas (up to 70 km)
Up to 2,000 TL : 120  TL
Above 2,000 TL: 6 % of the total product value

Distant Areas (70 km and above)
Up to 2,000 TL : 140 TL
Above 2,000 TL : 7% of the total product value

Out-of-City Delivery Service*
Up to 150 km and up to 2,000 TL : 200 TL
Above 2,000  TL : 10% of the total product value
Between 150-500 km and up to 2,000  TL : 240 TL
Above 2,000 TL : 12% of the total product value
Above 500 km and up to 2,000 TL : 300 TL
Above 500 km and above 1,000 TL : 15% of the total product value

Special City-in Delivery Service for Sofas and Armchairs*
Nearby Areas (up to 70 km)
Up to 2,000 TL : 120   TL
Between 2,000  TL and 15,000 TL : 6 % of the product value
Above 15,000 TL : 900   TL

Distant Areas (70 km and above)
Up to 2,000  TL : 140  TL
Between 2,000  TL and 15,000 TL : 7% of the product value
Above 15,000 TL : 1050 TL

"Special transportation service prices for chairs and sofas are not applicable for orders and delivery points in Adana and Bodrum."'

Order and Pick up Point Delivery Service

City Delivery Service*
Up to 2,000  TL : 200  TL
Above 2,000 TL : 10% of the total product value

Out-of-City Delivery Service*

Up to 2,000  TL : 240  TL
Above 2,000  TL : 12% of the total product value

Service Details

The delivery service is provided based on the current and actual selling price of the product.

For glass items and mirrors, delivery service is provided only when the packaging fee is paid and they are transported without warranty for out-of-city deliveries.

Products purchased from the Bargain Corner are transported by charging a packaging fee and without warranty.

Delivery service is not available for small, fragile, live plants, and similar delicate items.

Our out-of-city deliveries for furniture and accessories are provided as cargo service with delivery to the customer's address.

Order Tracking

For city delivery service, IKEA provides delivery time slot information via SMS or phone call one day before the delivery date.

For out-of-city delivery service, when the products are handed over to the courier company, IKEA provides the tracking number. You can track your shipment on the relevant courier company's website using the tracking number.

Important Information

You should count and inspect your products upon delivery. In case of any missing items, you should ask the delivery personnel to note it on the delivery receipt. Additionally, if you notice any abnormal conditions such as damage, dents, tears, or wetness on the exterior appearance of the product packages, you should not accept the corresponding products and ask the delivery personnel to note the situation on the delivery receipt. Any later notifications of missing or damaged deliveries that are not stated on the delivery receipt may be subject to examination and potential rejection.

If you have purchased assembly service, we kindly request that you have the products delivered to the designated assembly area.


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Delivery Service For Online Store

We provide delivery service for your online orders by our logistics companies Horoz Lojistik, Borusan Lojistik, Yurtici Kargo, Aras Kargo, Jetizz, Kolay Gelsin or Kargoist due to the weight of the products and the destination city.

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office. Deliveries to islands in Turkey are subject to applicable restrictions of the logistics providers.

The delivery company may provide home delivery or phone notice services, on the basis of the delivery size. You can track your order with your tracking number that is sent to you via SMS after dispatching the order.

The minimum order price for online shopping is TRY150. The delivery fee is TRY49 for orders up to TRY500 and TRY99 for orders up to TRY1,000. For purchases over TRY1,000 it is 10% of the total price of the products you buy.

Important Notice

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces.

In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record and dial 444 4 532 or contact us using the "Contact Us" form. In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacements may be denied upon the review of IKEA.

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