If you are not entirely satisfied with your purchase, the first thing you need to do for a return or replacement, is to notify us of your request within 14 days following the date of purchase, either in writing, or verbally via customer services.
Once we receive the return request, IKEA will review it with reference to the conditions stated below. If the request is approved, the products will be collected by our contracted shipping provider. We will cover the shipment charges for the return of the product(s). Alternatively, you can also return the product(s) to your local IKEA store, or can send them to us using a shipping firm of your choice, at your cost.
Returns are processed within 14 days following the return of the product(s), and refunds are issued in the same payment method as the original payment. Under normal circumstances, the refund will show up in your account within 2-5 work days; subject to variation in accordance with your bank’s procedures.
General Terms of Returns
- Returns must be made with original packaging or box.
- The return of a product will not be accepted if the original packaging/box is damaged, if the product is broken or incomplete, or if it cannot be resold.
- When returning a product, you must complete the appropriate fields of the returns form on the original invoice and sign and attach it to the product.
- We can engage in return planning for the products you wish to return. We will cover the return shipping charges for products returned via our contracted shipping providers. Otherwise, the shipping firm will charge you for the shipping fees.
- Return requests for assembled furniture products which were sold originally in disassembled form will not be accepted.
Return of Damaged or Defective Products
Please check the products at the time of delivery, to see that they have arrived COMPLETE, INTACT, and that an INVOICE has been included. If you didn’t receive your invoice with your order, you should inform us via 444 4 532 or via “Contact Us” form. We cannot process returns or replacements without submission of the original copy of the receipt/invoice.In the case of invoices issued to businesses, the return or replacement can be processed on the basis of the return invoice issued by the business.
The shipment service will ask for your signature as proof of complete and intact receipt of the products. You should not take delivery of damaged products, and have the delivery staff take note of the issue. Such products will be replaced within 14 work days. In such cases, you will not be asked for further shipping charges or product fees.
If you fail to notice at the time of delivery that the product is faulty and you take receipt of the product and later wish to return it, the Customer Services department will ask you to send a photo of the product indicating the damage or defect. If a review of the case concludes that the problem was not caused by the consumer, the product will be replaced. When returning a product that is to be replaced, you must complete the appropriate fields of the returns form on the original invoice and sign and attach it to the product.
Return of Incomplete or Incorrect Products
If the order delivery is incomplete, you will be asked to take delivery of the existing products, and make a note of the issue before signing for the missing products. On the other hand, if the order delivery contains incorrect products, you should not take delivery of such products, and make a note of the issue on the delivery note.
You can contact us using the ‘Contact Us’ form or dial 444 4 532, for any return or replacement requests concerning your order.