Garanti Koşulları

What is covered under this guarantee?

We are confident in the quality of our products and we offer an additional IKEA guarantee which varies according to the relevant products, in addition to the legal warranty in case of defects in our products. The IKEA Guarantee will be effective if material or manufacturing defects are detected in the product you have purchased from IKEA stores, within the scope of the guarantee period and on the condition that it complies with the guarantee terms. In this case, we repair the faulty product or replace it with the same product or refund to a gift card without charging you any further fees.

General Terms

The terms of IKEA guarantee and the supplementary guarantees are offered in addition to the guarantee conditions set by the Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight, and shall, under no circumstances, affect the consumer rights extended in the regulations. The Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight shall have jurisdiction over any issues arising with respect to the guarantee certificate. Rules applicable to the enforcement of the guarantee conditions:

  • IKEA extends the present guarantee, by taking into account the normal wear and tear of products. The guarantee shall only be valid if the product is assembled in accordance with the assembly manual.
  • Any breakdowns arising from use of the product that is in violation of the terms specified in the user manual, or occurring under extraordinary circumstances, or due to misuse, shall not be covered by the guarantee.
  • Our guarantees start on the invoice date, which also is the delivery date of the products. The guarantee certificate is provided on the back of the invoice. The original copy of the guarantee certificate provided on the back of the invoice must be submitted to the relevant store or service station for the product to be repaired under guarantee. Copies or photocopies of the invoices and guarantee certificates issued for the product shall not serve as substitutes for the guarantee certificate.
  • If we need to replace a product that is under the terms of guarantee but is no longer part of IKEA’s product range, we will provide an appropriate replacement.
  • IKEA reserves the right to discontinue and/or resume the sale of all or part of the products sold at IKEA stores.
  • The Bargain Corner is where products with scratches, damage, superficial damage, that fall into the defective or used product category are sold for a price lower than the retail price. Products purchased from this section are not covered by the guarantee and company return procedures.
  • You can utilise the guarantee by filing a written or personal application with IKEA Customer Services.
  • The guarantee conditions are set in accordance with the applicable law, regulations, and the useful life of the product.
    All you need to do to utilise the guarantee is to keep the original copy of the guarantee certificate provided on the back of the register receipt/invoice, to observe the product maintenance advice, and to allow us inspect the products you have purchased.

Assembly, use, and maintenance instructions

The assembly, use, and maintenance instructions that are provided on the packages should be applied in order to utilise the guarantee. You can access these instructions at IKEA stores or visit our web site.

How will you contact us when service is required?

Contact your nearest IKEA store. You will find the address and telephone numbers here. You can also pick up GUARANTEE brochures at our stores, to get detailed information.

IKEA GUARANTEE

In addition to the guarantee extended under the Law on the Protection of Consumers, IKEA offers the IKEA guarantee to the customers who agree to the terms specified in the present catalogue, for the products specified on these pages, and for the periods stipulated on this page, commencing from the date of purchase. Please read the following pages for details of the conditions of the IKEA guarantee.

METOD mutfak sistemi

METOD kitchen system

25-Year Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only. This guarantee covers all of the following parts of the METOD kitchen system:

  • Cabinet frames
  • Doors
  • Drawer fronts
  • Wall rail
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • EXCEPTIONELL Pull-out interior fittings
  • UTRUSTA shelves of tempered glass and melamine
  • Plinths
  • Legs
  • Cover panels
  • Deco strips/mouldings
  • Worktops
  • Wall panels
  • Sinks (except FYNDIG sinks)

What is not covered under guarantee?

Knobs, handles, sliding hinges for ERSATARE semi-built-in dishwashers, sliding hinges for BEHJALPLIG fully integrated dishwashers, UTRUSTA wire baskets, TUTEMO, TORNVIKEN and VADHOLMA are covered by a 10-year guarantee. KNOXHULT and SUNNERSTA kitchens are covered by a 2-year guarantee.


ENHET kitchen system

What is covered under this guarantee?

The guarantee applies to domestic use only. This guarantee covers all ENHET products.

Please refer to the general conditions section on this page.

Mutfak Bataryaları

Kitchen mixer taps

10-Year Guarantee

What is covered under this guarantee?

The 10-Year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in materials and workmanship. This guarantee applies to domestic use only.

What is not covered under this guarantee?

This guarantee does not apply if the products have been used in a corrosive environment. In addition, the filter / air filter that needs to be cleaned regularly or replaced when worn is not covered by the guarantee.

Please refer to the general conditions section on this page.

Kanepeler

Sofas and Armchairs

10-Year Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and includes defects in materials and workmanship in frames, seat and back cushions in the following products:

STOCKHOLM kanepeler

STOCKHOLM and STOCKHOLM 2017 3-seat sofas

25-Year Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and includes defects in materials and workmanship in frames, seat and back cushions in the following products. The guarantee does not cover the following products:

  • Coated fabric covers
  • Fabric covers
  • Leather covers

* The 10 (ten) year guarantee terms for these armchair and sofa series are valid for purchases after January 1, 2021.

Please refer to the general conditions section on this page.

PAX/KOMPLEMENT

PAX/KOMPLEMENT

10-Year Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following com- ponents of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organizers

What is not covered under this guarantee?

KOMPLEMENT insert for jewellery, KOMPLEMENT insert with 4 compartments, KOMPLEMENT insert with compartments, KOMPLEMENT divider for pull-out tray, KOMPLEMENT box, KOMPLEMENT drawer mat and KOMPLEMENT pull-out shoe organizer.

Please refer to the general conditions section on this page.

GODMORGON

GODMORGON

10-Year Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in materials and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, GODMORGON box with compartments, 5 pcs box set.

What is not covered under this guarantee?

The guarantee does not apply to TOLKEN counter tops.

Please refer to the general conditions section on this page.

Banyo Lavaboları

ENHET

10-Year Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in materials and workmanship for all ENHET products.

Please refer to the general conditions section on this page.

Banyo Lavaboları

Bathroom taps

10-Year Guarantee

What is covered under this guarantee?

This guarantee is valid for all bathroom taps and mixers at IKEA. The guarantee covers defects in material and workmanship in all bathroom bath mixers. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

Please refer to the general conditions section on this page.

Banyo Lavaboları

Bathroom shower accessories

3-Year Guarantee

What is covered under this guarantee?

This guarantee is valid for BROGRUND and VOXNAN shower head, hand showers, shower hoses, riser rails and shower shelves, VALLAMOSSE hand shower, shower hose, riser rail and LILLREVET hand shower, shower hose and KOLSJÖN parking bracket, shower hose. The guarantee is valid from the date of purchase and the original purchase receipt is required as proof of purchase.

Please refer to the general conditions section on this page.

Banyo Lavaboları

Bathroom sinks and mixer taps

10-Year Guarantee

What is covered under this guarantee?

This guarantee is valid for all bathroom washbasins (including water traps) and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in materials and workmanship in all bathroom wash-basins and mixer taps.

What is not covered under this guarantee?

This guarantee does not apply to the battery filter / air filter that must be regularly cleaned and replaced when worn.

Please refer to the general conditions section on this page.

SULTAN

Mattresses

25-Year Guarantee

What is covered under this guarantee?

This guarantee covers defects in materials and workmanship in the following components of the mattresses and/or bed bases described above:

  • Springs in sprung mattresses
  • Foam core in foam mattresses
  • Latex core in latex mattresses
  • Wooden frame and slats in slatted bed bases

This guarantee applies to domestic use only.

What are the products not covered under this guarantee?

All mattress pads:

  • SSULTAN LADE
  • JÖMNA mattresses
  • VADSÖ mattresses
  • Sofa bed mattresses and Children’s mattresses

Please refer to the general conditions section on this page.

BEKANT ve GALANT

BEKANT, IDASEN, HALLAN, SKARSTA ve THYGE Desks and Storages

10-Year Guarantee

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, THYGE desk, SKARSTA desk and HALLAN cabinets from the date of purchase at IKEA. The 10-year guarantee we offer is not valid for individual products, but for a properly assembled complete product combination within the same product family. For example, the BEKANT subframe needs to be completed with the BEKANT desk / table top.

What products are not covered under this guarantee?

The following products are not covered under the guarantee:

  • BEKANT panels

Please refer to the general conditions section on this page.

MARKUS, VOLMAR

LIDKULLEN, MARKUS, LANGFJALL, HATTEFJALL, ALEFJALL, TROLLBERGET, JARVFJALLET, FLINTAN ve FJALLBERGET Chairs

10-Year Guarantee

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts

Moving parts are components with moving functions or adjustable functions.

Please refer to the general conditions section on this page.

SENIOR tencere ve tavalar

SENIOR pots and pans

25-Year Guarantee,

Valid for all pots and pans in SENIOR series.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in materials and workmanship in all SENIOR cookware products. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities. The guarantee is valid if you wash your cookware by hand.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

IKEA 365+ tencere ve tavalar

IKEA 365+ pots and pans

15-Year Guarantee, valid for all pots & pans with- out non-stick coating.
5-Year Guarantee, valid for all pots & pans with non-stick coating.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the above listed series. .

The guarantee covers:

  • Stability of the base
  • Washing in a domestic dishwasher (with the exception of non-stick coated items, which e recommend should be washed by hand)
  • Non-stick properties on non-stick “pans”.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

VARDAGEN pots

VARDAGEN pots

5-Year Guarantee applies to all enameled pots and pans. The 25-Year Guarantee applies to all cast iron pots and pans. The 25 Year Guarantee applies to all carbon steel pots and pans.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the above listed series.

The guarantee covers:

  • Stability of the base.
  • The guarantee is still valid if you wash your cookware by hand.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

TROVARDIG tavalar

TROVARDIG frying pans

5-Year Guarantee

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the above listed series.

The guarantee covers:

  • Stability of the base
  • Non-stick properties.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

IKEA 365+ knives

IKEA 365+ knives

15-Year Guarantee, valid for all knives in IKEA 365+ series.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series. This means, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The guarantee covers:

  • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is pos- sible to sharpen the knife to original sharpness anytime during the guarantee period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function.

Please refer to the general conditions section on this page.

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