Terms & Conditions for all type of product guarantees

We are confident in the quality of our products and we offer additional IKEA guarantees against various faults. The IKEA Guarantee will be effective when the product purchased at IKEA stores is found to have material or workmanship faults during the guarantee period. In this case, we repair the faulty product or replace it with the same product or refund to a gift card without charging you any further fees.

General Terms

The terms of IKEA guarantee and the supplementary guarantees are offered in addition to the guarantee conditions set by the Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight, and shall, under no circumstances, affect the consumer rights extended in the regulations. The Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight shall have jurisdiction over any issues arising with respect to the guarantee certificate. Rules applicable to the enforcement of the guarantee conditions:

  1. IKEA extends the present guarantee, by taking into account the normal wear and tear of products. The guarantee shall only be valid if the product is assembled in accordance with the assembly manual.
  2. Any breakdowns arising from use of the product that is in violation of the terms specified in the user manual, or occurring under extraordinary circumstances, or due to misuse, shall not be covered by the guarantee.
  3. Our guarantees start on the invoice date, which also is the delivery date of the products. The guarantee certificate is provided on the back of the invoice. The original copy of the guarantee certificate provided on the back of the invoice must be submitted to the relevant store or service station for the product to be repaired under guarantee. Copies or photocopies of the invoices and guarantee certificates issued for the product shall not serve as substitutes for the guarantee certificate.
  4. If we need to replace a product that is under the terms of guarantee but is no longer part of IKEA’s product range, we will provide an appropriate replacement.
  5. IKEA reserves the right to discontinue and/or resume the sale of all or part of the products sold at IKEA stores.
  6. Products purchased at the Bargain Corner are not covered by the guarantee.
  7. You can utilise the guarantee by filing a written or personal application with IKEA Customer Services.
  8. The guarantee conditions are set in accordance with the applicable law, regulations, and the useful life of the product.
    All you need to do to utilise the guarantee is to keep the original copy of the guarantee certificate provided on the back of the register receipt/invoice, to observe the product maintenance advice, and to allow us inspect the products you have purchased.

Assembly, use, and maintenance instructions

The assembly, use, and maintenance instructions that are provided on the packages should be applied in order to utilise the guarantee. You can access these instructions at IKEA stores or visit our web site.

Contact us if you need further assistance from our Customer Services

Contact your nearest IKEA store. You will find the address and telephone numbers in the IKEA catalogue and on our web site. You can also pick up GUARANTEE brochures at our stores, to get detailed information.

IKEA GUARANTEE

In addition to the guarantee extended under the Law on the Protection of Consumers, IKEA offers the IKEA guarantee to the customers who agree to the terms specified in the present catalogue, for the products specified on these pages, and for the periods stipulated on this page, commencing from the date of purchase. Please read the following pages for details of the conditions of the IKEA guarantee.

METOD mutfak sistemi

METOD kitchen system

25-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only. This guarantee covers all of the following parts of the METOD kitchen system:

  • Cabinet frames
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Plinths
  • Legs
  • Cover panels
  • Deco strips/mouldings

What is not covered under this guarantee?

Knobs, handles and LILLTRÄSK worktop. ERSÄTTARE sliding-hinge for semi-integrated dishwashers and BEHJÄLPLIG sliding-hinge for integrated dishwashers. UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.

KNOXHULT kitchen system

KNOXHULT is not covered by this guarantee.

Please refer to the general conditions section on this page.

Mutfak Bataryaları

Kitchen mixer taps

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers faults in material and workmanship and applies to domestic use only.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or damaged by crashings, accidents or waterborne debris. The guarantee is also not valid for filter/air filter that needs to be cleaned regularly and replaced when wears out.

Please refer to the general conditions section on this page.

Kanepeler

Sofas

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only, and covers faults in material and production in frames, seat and back cushions.

This guarantee is valid for the following products:

  • EKTORP sofa series
  • KARLSTAD sofa series
  • KIVIK sofa series
  • LANDSKRONA sofa series
  • STOCKHOLM sofa series
  • STOCKSUND sofa series
  • SÖDERHAMN sofa series
  • TIDAFORS sofa series
  • TIMSFORS sofa series
  • KLIPPAN 2 seat sofa
  • EKENÄS armchair and footstool
  • POÄNG armchair and footstool
  • EKERÖ armchair
  • MELLBY armchair
  • NOLBYN armchair
  • NORSBORG sofa series
  • SKOGABY sofa series
  • STRANDMON armchair
  • VALLENTUNA sofa series

What is not covered under this guarantee?

This guarantee does not apply to fabric covers and leather covers.

  • TULLSTA armchair
  • JENNYLUND armchair
  • MUREN armchair
  • POÄNG cushions
  • POÄNG children’s armchair
  • VALLENTUNA sofa bed combinations

Please refer to the general conditions section on this page.

PAX/KOMPLEMENT

PAX/KOMPLEMENT

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only and covers faults in material and production in the following components of the PAX/KOMPLEMENT wardrobes and interior organizers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames, shelf inserts and sectioned shelves
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organizers

What is not covered under this guarantee?

KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

Please refer to the general conditions section on this page.

GODMORGON

GODMORGON

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only and covers faults in material and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, GODMORGON storage unit set of 3 and box set of 5.

What is not covered under this guarantee?

This guarantee does not cover ALDERN countertops.

Please refer to the general conditions section on this page.

Banyo Lavaboları

Bathroom sinks and mixer taps

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee applies to domestic use only and covers faults in material and production in the bathroom sinks and mixer taps including the water trap.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or damaged by crashings, accidents or waterborne debris. The guarantee is also not valid for filter/air filter that needs to be cleaned regularly and replaced when wears out.

Please refer to the general conditions section on this page.

Banyo bataryaları

Bathroom mixer taps

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee covers all bathroom mixer taps, except OLSKAR. The guarantee applies to domestic use only, and covers faults in material and workmanship.

The included aerator, which is a deformable item and is vulnerable against waterborne debris, is not covered by this guarantee.

Please refer to the general conditions section on this page.

SULTAN

Mattresses

25-Year IKEA Guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers faults in material and production in the following components:

  • Springs in spring mattresses
  • Foam core in foam mattresses
  • Latex core in latex mattresses
  • Wooden frame and slats in slatted bed bases

What is not covered under this guarantee?

All mattress pads, slatted bed base SULTAN LADE and JÖMNA mattresses. Children’s mattresses and sofa bed mattresses.

Please refer to the general conditions section on this page.

BEKANT ve GALANT

BEKANT and GALANT desk series and storage system

10-Year IKEA Guarantee

What is covered under this guarantee?

The guarantee covers faults in materials and production on all main parts in the BEKANT desk series and GALANT storage system.

What is not covered under this guarantee?

BEKANT desk top shelf and BEKANT screens are not covered under this guarantee.

Please refer to the general conditions section on this page.

MARKUS, VOLMAR

MARKUS, VOLMAR swivel chair

10-Year IKEA Guarantee

What is covered under this guarantee?

This guarantee covers faults in material and production in the following components:

  • The chair frame
  • Moving parts

Please refer to the general conditions section on this page.

SENSUELL tencere ve tavalar

SENSUELL pots and pans

25-Year IKEA Guarantee

This guarantee is valid for all pots and pans in SENSUELL series.

What is covered under this guarantee?

This guarantee covers faults in function, materials and production in all above listed series.

The guarantee applies to:

  • Stability of the base
  • Washing in a domestic dishwasher.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

SENIOR tencere ve tavalar

SENIOR pots and pans

25-Year IKEA Guarantee

The 25 year guarantee is valid for all pots and pans in the SENIOR series.

What is covered under this guarantee?

The guarantee applies to domestic use only and covers faults in material and production in SENIOR pots and pans. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities. The warranty is also valid if you wash your cookware by hand.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

IKEA 365+ tencere ve tavalar

IKEA 365+ pots and pans

15-Year IKEA Guarantee

The guarantee applies to all cookware without non-stick coating.

5-Year IKEA Guarantee

The guarantee applies to all cookware with non-stick coating.

What is covered under this guarantee?

This guarantee covers function, materials and production in all above listed series.

The guarantee covers:

  • Stability of the base
  • Washing in a domestic dishwasher (excluding products with non-stick coating and cast iron products, for which hand washing is recommended).
  • Non-stick characteristic of non-stick pans.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

VARDAGEN pots

VARDAGEN pots

15-Year IKEA Guarantee

What is covered under this guarantee?

This guarantee covers faults in function, materials and production in all VARDAGEN pans.

The guarantee covers:

  • Stability of the base
  • Washing in a domestic dishwasher

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

TROVÄRDIG tavalar

TROVÄRDIG pans

10-Year IKEA Guarantee

What is covered under this guarantee?

This guarantee covers faults in function, materials and workmanship in all TROVARDIG pans.

The guarantee covers:

  • Stability of the base
  • Non-stick characteristic of the non-stick pans

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.

IKEA 365+ knives

IKEA 365+ knives

15-Year IKEA Guarantee

The guarantee is valid for all knives in these series.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all knives. This means that, in everyday domestic use we guarantee that the knives will still work as new after 15 years if there instructions are followed. Everyday domestic use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The guarantee covers:

  • Sharpness of the knife. The knife will be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of hardened steel so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade making it impossible to use.
  • That there will not be any corrosion on the knife blade.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Please refer to the general conditions section on this page.