Garanti Koşulları

What is covered under this guarantee?

We are confident in the quality of our products and we offer an additional IKEA guarantee which varies according to the relevant products, in addition to the legal warranty in case of defects in our products. The IKEA Guarantee will be effective if material or manufacturing defects are detected in the product you have purchased from IKEA stores, within the scope of the guarantee period and on the condition that it complies with the guarantee terms. In this case, we repair the faulty product or replace it with the same product or refund to a gift card without charging you any further fees.

General Terms

The terms of IKEA guarantee and the supplementary guarantees are offered in addition to the guarantee conditions set by the Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight, and shall, under no circumstances, affect the consumer rights extended in the regulations. The Turkish Ministry of Customs and Trade, General Directorate of Consumer Protection and Market Oversight shall have jurisdiction over any issues arising with respect to the guarantee certificate. Rules applicable to the enforcement of the guarantee conditions:

  • IKEA extends the present guarantee, by taking into account the normal wear and tear of products. The guarantee shall only be valid if the product is assembled in accordance with the assembly manual.
  • Any breakdowns arising from use of the product that is in violation of the terms specified in the user manual, or occurring under extraordinary circumstances, or due to misuse, shall not be covered by the guarantee.
  • Our guarantees start on the invoice date, which also is the delivery date of the products. The guarantee certificate is provided on the back of the invoice. The original copy of the guarantee certificate provided on the back of the invoice must be submitted to the relevant store or service station for the product to be repaired under guarantee. Copies or photocopies of the invoices and guarantee certificates issued for the product shall not serve as substitutes for the guarantee certificate.
  • If we need to replace a product that is under the terms of guarantee but is no longer part of IKEA’s product range, we will provide an appropriate replacement.
  • IKEA reserves the right to discontinue and/or resume the sale of all or part of the products sold at IKEA stores.
  • The Bargain Corner is where products with scratches, damage, superficial damage, that fall into the defective or used product category are sold for a price lower than the retail price. Products purchased from this section are not covered by the guarantee and company return procedures.
  • You can utilise the guarantee by filing a written or personal application with IKEA Customer Services.
  • The guarantee conditions are set in accordance with the applicable law, regulations, and the useful life of the product.
    All you need to do to utilise the guarantee is to keep the original copy of the guarantee certificate provided on the back of the register receipt/invoice, to observe the product maintenance advice, and to allow us inspect the products you have purchased.

Assembly, use, and maintenance instructions

The assembly, use, and maintenance instructions that are provided on the packages should be applied in order to utilise the guarantee. You can access these instructions at IKEA stores or visit our web site.

How will you contact us when service is required?

Contact your nearest IKEA store. You will find the address and telephone numbers here. You can also pick up GUARANTEE brochures at our stores, to get detailed information.

IKEA GUARANTEE

In addition to the guarantee extended under the Law on the Protection of Consumers, IKEA offers the IKEA guarantee to the customers who agree to the terms specified in the present catalogue, for the products specified on these pages, and for the periods stipulated on this page, commencing from the date of purchase. Please read the following pages for details of the conditions of the IKEA guarantee.


IKEA Kitchen

Sinks, kitchen taps, worktops, frames, front panels and interior organizers
Everyday life at home creates expectations for kitchens. Tests have proven that our kitchens meet safety and durability standards and have the necessary standards for domestic use. We provide a 25-year warranty on METOD kitchen system products against material and manufacturing defects, a 10-year warranty on ENHET kitchen system products against material and manufacturing defects, a 10-year warranty on kitchen sink taps and a 5-year warranty on sliding hinges of fully and partially integrated dishwashers. The warranty conditions for the kitchen can be found in the document below.

Kitchen warranty conditions (PDF)

Please refer to the general terms section on this page.


Sofas and armchairs

Everyday life at home also raises our expectations of sofas and armchairs. Tests have proven that IKEA sofas meet safety and durability standards and have the necessary standards for domestic use. The warranty conditions for sofas and armchairs can be found in the document below.

Sofas and armchairs warranty conditions (PDF)

Please refer to the general terms section on this page.


Bedroom

PAX/KOMPLEMENT wardrobes and interior organizers

Daily life at home increases our expectations from wardrobes. PAX/KOMPLEMENT wardrobes and interior organizers have been proven in tests to comply with safety and durability standards and meet the necessary standards for home use. You can see the PAX/KOMPLEMENT guarantee conditions in the document below.

PAX/KOMPLEMENT warranty conditions (PDF)

Please refer to the general terms section on this page.

Mattresses

Everyday life at home creates expectations for mattresses. Tests have proven that IKEA mattresses meet safety and durability standards and have the necessary standards for domestic use. The warranty conditions for mattresses can be found in the document below.

Mattresses warranty conditions (PDF)

Please refer to the general terms section on this page.

BROR Shelving Unit

Everyday life at home and at work creates expectations for office furniture. BROR shelving unit has been tested to the highest standards for office use (EN1730, EN527 and ANSI/BIFMA x5.5 for tables and ISO7170, EN14073, EN14074 and ANSI/BIFMA x5.9 for shelving units) and meets our strict requirements for quality and durability. Therefore, we provide a 10-year warranty against material, workmanship and functional defects on the main parts of the BROR shelving unit. The warranty conditions for the BROR shelving unit can be found in the document below.

BROR Shelving Unit warranty conditions (PDF)

Please refer to the general terms section on this page.


IKEA Bathroom

GODMORGON and ENHET bathroom series, washbasins, washbasin taps, bath taps and accessories Everyday life at home creates expectations for bathroom furniture. Tests have proven that our bathrooms meet safety and durability standards and have the necessary standards for domestic use. They are tested to the highest standards for home applications. We offer a 10-year warranty against material and manufacturing defects for GODMORGON and ENHET bathroom series, all washbasins and washbasin taps and bath taps, and a 3-year warranty against material and manufacturing defects on all accessories such as shower heads, hand showers, hand shower joints, height adjustment rails and shower hoses. The warranty conditions for the bathroom can be found in the document below.

Bathroom warranty conditions (PDF)

Please refer to the general terms section on this page.


Workplace and Office Furniture

Desk and cabinet systems BEKANT, IDASEN, HALLAN, THYGE, SKARSTA

Daily life and work increase our expectations from office furniture. Tests have proven that BEKANT, IDASEN, HALLAN, THYGE and SKARSTA desks and cabinets meet durability standards and have the necessary standards for domestic use. The warranty conditions for desks and cabinet systems can be found in the document below.

Desk and cabinet systems warranty conditions (PDF)

Please refer to the general terms section on this page.

Study chairs VOLMAR, MARKUS, LANGFJALL HATTEFJALL, ALEFJALL, JARVFJALLET, TROLLBERGET, FLINTAN, FJALLBERGET

Daily life and work increase our expectations from office chairs. Tests have proven that study chairs meet safety and durability standards and have the necessary standards for office use. The warranty conditions for study chairs can be found in the document below.

Study chairs warranty conditions (PDF)

Please refer to the general terms section on this page.

Gaming desks UPPSPEL, UTESPELARE ve FREDDE

Everyday life at home challenges gaming desks. UPPSPEL gaming desk, UTESPELARE gaming desk and FREDDE gaming desk are rigorously tested to meet our strict quality and durability standards, as well as the highest standards for domestic use (ANSI/BIFMA X: 5.5 for desks). This means that we can offer you a 3-year warranty against material and workmanship defects on gaming desks. UPPSPEL gaming desk, UTESPELARE gaming desk and FREDDE gaming desk. The warranty conditions for gaming desks can be found in the document below.

Gaming desks warranty conditions (PDF)

Please refer to the general terms section on this page.

Gaming chairs GRUPPSPEL, MATCHSPEL, UTESPELARE ve HUVUDSPELARE oyuncu sandalyesi

Everyday life at home challenges gaming chairs. All our chairs are rigorously tested to meet our strict standards for office chair quality and safety. GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair and HUVUDSPELARE gaming chair are tested according to the latest versions of ANSI/BIFMA X5.1 and EN 1335 standards for office chairs. This means that we can offer you a 3-year warranty against material and workmanship defects on gaming chairs. GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair. The warranty conditions for gaming chairs can be found in the document below.

Gaming chairs warranty conditions (PDF)

Please refer to the general terms section on this page.


Cooking Pots and Preparation

SENSUELL cooking pots and pans

Everyday life at home creates expectations for pots and pans. Tests have proven that SENSUELL pots and pans meet safety and durability standards and have the necessary standards for domestic use. As long as you follow our care instructions and use them strictly for household applications (cooking and washing once a day), these products will maintain their fresh look for periods of time specified on their label. The warranty conditions for SENSUELL pots and pans can be found in the document below.

SENSUELL cooking pots and pans warranty conditions (PDF)

Please refer to the general terms section on this page.

VARDAGEN Cast iron cookware

The necessities of daily life also raise our expectations of cookware. VARDAGEN cast iron kitchen products have undergone rigorous testing to ensure long life in everyday use. We provide a 25-year warranty on VARDAGEN cast iron cookware. We guarantee that they will retain their original properties, provided that our care instructions are followed and they are exposed to normal household use (cooking and washing once a day). The warranty conditions for VARDAGEN cast iron cookware can be found in the document below.

VARDAGEN Cast iron cookware warranty conditions (PDF)

Please refer to the general terms section on this page.

VARDAGEN Carbon steel cookware

The necessities of daily life also raise our expectations of cookware. VARDAGEN carbon steel kitchen products have undergone rigorous testing to ensure long life in everyday use. We provide a 25-year warranty on VARDAGEN carbon steel cookware. We guarantee that they will retain their original properties, provided that our care instructions are followed and they are exposed to normal household use (cooking and washing once a day). The warranty conditions for VARDAGEN carbon steel cookware can be found in the document below.

VARDAGEN Carbon steel cookware warranty conditions (PDF)

Please refer to the general terms section on this page.

VARDAGEN cooking pots

Everyday life at home creates expectations for kitchenware. VARDAGEN enameled steel pot has undergone rigorous testing to ensure it is durable enough for everyday use. We guarantee that the VARDAGEN pot will work properly for five years. In other words, we guarantee that the pot will perform as it did when first purchased, provided that our care instructions are followed and it is used for standard household purposes (cooking and washing once a day). The warranty conditions for VARDAGEN pots can be found in the document below.

VARDAGEN cooking pots warranty conditions (PDF)

Please refer to the general terms section on this page.

TROVARDIG pans

Everyday life at home creates expectations for pots and pans. Tests have proven that TROVÄRDIG pans with non-stick coating meet safety and durability standards and have the necessary standards for domestic use. As long as you follow our care instructions and use them strictly for household applications (cooking and washing once a day), these products will maintain their fresh look for periods of time specified on their label. The warranty conditions for TROVARDIG pans can be found in the document below.

TROVARDIG pans warranty conditions (PDF)

Please refer to the general terms section on this page.

IKEA 365+ knives

Everyday life at home creates expectations for kitchen knives. IKEA 365+ knives are designed for everyday use. Built to withstand the strains of daily cooking, these high-quality knives will be your first choice in your kitchen drawer. We guarantee that IKEA 365+ knives will retain their sharpness for 15 years. As long as you follow our care instructions and use them strictly for household applications (cooking and washing once a day), these products will maintain their fresh look for periods of time specified on their label. The warranty conditions for IKEA 365+ knives can be found in the document below.

IKEA 365+ knives warranty conditions (PDF)

Please refer to the general terms section on this page.

Site Creation & Technology by MagiClick Digital Solutions

STOCK NOTIFY

Please specify your preferred mode of communications if you approve receiving messages.

Back to Top