If you are not totally satisfied with your purchase, the first thing you need to do for a refund or exchange, is to notify us of your request within 14 days following the date of delivery, either in writing or verbally. Both in stores and online shopping, you need to send/bring the product(s) in its original package with the e-archive invoice and the expense receipt part with you signature. Once we receive the return request, IKEA will review it with reference to the return conditions. If the request is approved, the products will be collected by our contracted delivery company. We will cover the delivery charges for the return of the product(s). Alternatively, you can also return the product(s) to your local IKEA store, or can send them to us using a delivery company of your choice, at your cost. Please check the Return Policy section for detailed information on the terms of return.