Frequently Asked Questions

Returns are processed within 14 days following the return of the product(s), and refunds are issued in the same payment method as the original payment. Under normal circumstances, the refund will show up in your account within 2-5 work days; subject to variation in accordance with your bank’s procedures.

If you wish to request an exchange for damaged or faulty products after taking the delivery, the Customer Services department will ask you to send a photo indicating the damage or defect of the product. If the review of the case concludes that the problem was not caused by the consumer, the product will be replaced. The copy of the invoice must be sent with the product to be replaced. The return request section on the front of the invoice must be filled in completely, and signed. In the case of invoices issued for corporate customers, the return or exchange can be processed only with the return invoice issued by the corporate credit cards.  

You should refuse the damaged products and ask the delivery staff to take a written record. Such products will be replaced within 14 work days. In such cases, you will not be asked for further delivery charges or product fees.

If there are missing parts of the delivery, you will be asked to receive the existing products, and take a written record of the problem. Then you can call us on 444 4 532 or by using the "Contact Us" form.

If the delivery contains incorrect products, you should not take delivery of such products, and take a written record of the problem on the delivery note. You can contact us using the ‘Contact Us’ form or dial 444 4 532, for any return or exchange requests concerning your order.

If you are not totally satisfied with your purchase, the first thing you need to do for a refund or exchange, is to notify us of your request within 14 days following the date of delivery, either in writing or verbally. Both in stores and online shopping, you need to send/bring the product(s) in its original package with the e-archive invoice and the expense receipt part with you signature. Once we receive the return request, IKEA will review it with reference to the return conditions. If the request is approved, the products will be collected by our contracted delivery company. We will cover the delivery charges for the return of the product(s). Alternatively, you can also return the product(s) to your local IKEA store, or can send them to us using a delivery company of your choice, at your cost. Please check the Return Policy section for detailed information on the terms of return.