Frequently Asked Questions

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record  and dial 444 4 532 or contact us using the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

Either you or your representative, that is 18 years of age or older, must be present to receive your delivery. If no one is available to receive the delivery, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us. You can still get the products, that have already returned to IKEA at the end of the 3 days, by paying delivery fee again. 

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

The order is delivered to your address within a maximum of 7 work days from the day following the order date. Then, delivery company will notify you via SMS or phone calls about the delivery date.

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page. If the order is not delivered within 7 work days following the order date, you can get detailed information by using the "Contact Us" form or calling us on 444 4 532. 

You can track your order on the order tracking page or call us on 444 4 532, using your 15-digit order reference number. (e.g.: 162702130940295)

You can also track your order from the relevant delivery company’s web site, using the tracking number.

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office.

We provide delivery service for your online orders by our logistics companies Horoz Lojistik, Borusan Lojistik, Yurtici Kargo, Aras Kargo, Kolay Gelsin or Jetizz due to the weight of the products and the destination city.

You can place orders from any city in Turkey.

For online orders, the delivery charge is 10% of the total amount of your purchase. For instance, for an order with a total amount of TRY 600, you will be charged TRY 60 for delivery. Therefore the total amount payable would be TRY 660.