Delivery Service

An invoice was not delivered with the products I purchased online. What should I do?

Every order is delivered with its consignment note. As a part of e-archive invoice system, your invoice will be prepared  digitally and sent to your e-mail address. If you didn't receive your digital invoice call us on 444 4 532 or contact us using the "Contact Us" form.

I’m having problems with the delivery company about my order. What should I do?

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

What should I control at the time of delivery?

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record  and dial 444 4 532 or contact us using the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

What will happen if I am not there when my order is delivered, or if the delivery staff cannot find anyone to deliver my order?

Either you or your representative, that is 18 years of age or older, must be present to receive your delivery. If no one is available to receive the delivery, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us. You can still get the products, that have already returned to IKEA at the end of the 3 days, by paying delivery fee again. 

What should I do if the delivery is delayed?

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page. If the order is not delivered within 7 work days following the order date, you can get detailed information by using the "Contact Us" form or calling us on 444 4 532. 

How can I get information about the status of my order?

You can track your order on the order tracking page or call us on 444 4 532, using your 15-digit order reference number. (e.g.: 162702130940295)

You can also track your order from the relevant delivery company’s web site, using the tracking number.

Which delivery company will deliver my order?

We provide delivery service for your online orders by our logistics companies Horoz Lojistik, Ceva Lojistik, Yurtici Kargo or Hepsijet due to the weight of the products and the destination city.

Is it possible to get online order deliveries to the islands?

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's office with “Phone Notice” instructions. You will receive a phone call to let you know that your delivery has arrived at the nearest delivery company's office for you to pick up. You can track your order with your tracking number that is sent to you via SMS after dispatching the order.

In which cases my online order will not be delivered to my address?

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office.

When will my online order be delivered?

The order is delivered to your address within a maximum of 7 work days. Then, delivery company will notify you via SMS or phone calls about the delivery date.

Is it possible to buy assembly service online?

Sale and booking for assembly services are not available online. Firms providing assembly services at IKEA stores serve only in the cities where our stores are located. For detailed information, please contact your nearest IKEA store. Our products are designed to be assembled easily at home, without requiring any special tools It is very easy to assemble the pieces using the assembly guide provided with the product.

What are the delivery charges?

For online orders up to TRY 100, the delivery charge is TRY 9,99. Above TRY 100, it is 10% of the total amount of your purchase. For instance, for an order with a total amount of TRY 100, you will be charged TRY 9,99 for delivery. Therefore the total amount payable would be TRY 109,99.

Is it possible to place online orders from any location in Turkey?

You can place orders from any city in Turkey.

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