Delivery Service

What should I control at the time of delivery?

It is of utmost importance that you examine your order upon delivery to ensure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record  and dial 444 4 532 or contact us using the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

What will happen if I am not there when my order is delivered, or if the delivery staff cannot find anyone to deliver my order?

Either you or your representative, that is 18 years of age or older, must be present to receive your delivery. If no one is available to receive the delivery, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us. You can still get the products, that have already returned to IKEA at the end of the 3 days, by paying delivery fee again. 

I’m having problems with the delivery company about my order. What should I do?

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

When will my online order be delivered?

The order is delivered to your address within a maximum of 7 work days from the day following the order date. Then, delivery company will notify you via SMS or phone calls about the delivery date.

What should I do if the delivery is delayed?

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page. If the order is not delivered within 7 work days following the order date, you can get detailed information by using the "Contact Us" form or calling us on 444 4 532. 

How can I get information about the status of my order?

You can track your order on the order tracking page or call us on 444 4 532, using your 15-digit order reference number. (e.g.: 162702130940295)

You can also track your order from the relevant delivery company’s web site, using the tracking number.

In which cases my online order will not be delivered to my address?

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office.

Can I change the delivery address of my order?

Please check the status of your order from the Orders tab in “My Account”. If your order is in the status of "Your Order is Received" or "Your Order is in Process", address change can be made. If your order is in the status of "Dispatched to Delivery", delivery companies can only change the delivery address within a certain period of time.

You can request to change the delivery address by calling our Customer Service at 444 4 532.

Which delivery company will deliver my order?

We provide delivery service for your online orders by our logistics companies Horoz Lojistik, Borusan Lojistik, Yurtici Kargo, Aras Kargo, Kolay Gelsin or Jetizz due to the weight of the products and the destination city.

An invoice was not delivered with the products I purchased online. What should I do?

Your products are delivered with a consignment note. As a part of e-archive invoice system, your invoice will be prepared digitally and sent to your e-mail address.

For purchases made as you login you can access your invoice at www.IKEA.com.tr and the "Orders" tab of the "My Account" section of our mobile application. You can view or download your invoice via the "E-Invoice" button in the order detail page.

For purchases made as a guest, if the invoice is not sent to your e-mail address, you can contact us at 444 4 532.

Is it possible to get online order deliveries to the islands?

Our deliveries to the islands throughout Turkey are made as follows:

• For islands in Istanbul, the deliveries of accessory products over 10 decile are provided by Yurtiçi Kargo Suadiye Branch.
• In Çanakkale Adalar, Yurtiçi Kargo provides the delivery of accessory products for over 30 decile from Gökçeada 18 Mart Yurtiçi Kargo branch and Bozcaada Yurtiçi Kargo Ezine branch.
• For products which weigh above the determined weight in Istanbul and Çanakkale, delivery companies provide delivery to the address or delivery from branches or centrals with telephone notification.
• After placing your order, you can track with the delivery company’s name and by order tracking number that will be sent to you via SMS.

Do you have overseas delivery?

We only deliver within the borders of Turkey via www.IKEA.com.tr.

Is it possible to place online orders from any location in Turkey?

You can place orders from any city in Turkey.

What are the delivery charges?

For online orders, the delivery charge is 10% of the total amount of your purchase. For instance, for an order with a total amount of TRY 600, you will be charged TRY 60 for delivery. Therefore the total amount payable would be TRY 660.

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