Frequently Asked Questions

For online shopping payments via credit cards, your credit card details (card number, security code, and the expiration date) should be complete and accurate; you must use a Visa or MasterCard credit card or virtual credit card; your card limit must be available; the card must be available for online purchases; and it must be authorized in 3D Secure system. If these requirements are met and if no internet connection problems arise at the time of the payment, the process goes through smoothly. If you continue to have problems, please contact your bank.

For online shopping payments via BKM Express, your user name and password should be complete and accurate; your credit cards or virtual cards must be defined to BKM Express; your card limit must be available; the card must be available for online purchases; and it must be authorized in 3D Secure system. If these requirements are met and if no internet connection problems arise at the time of the payment, the process goes through smoothly. If you continue to have problems, please contact your bank and/or BKM Express.

In order to pay for online purchases at IKEA, credit card information is required in the masterpass payment interface at www.IKEA.com.tr, which is encrypted with 128 Bit SSL certificate. You can complete your shopping safely by entering the password sent to your mobile phone after you enter your card information.

If you choose to pay with BKM Express for online shopping, you will be forwarded to www.bkmexpress.com.tr. You need to log in with the same user name and password which you created for your BKM Express account. You can easily check out by choosing your credit card and payment type on the payment page. Payments with BKM Express are completed with 3D Secure PIN as for all credit cards.

For online shopping İş Bankası* and Yapı Kredi* credit cards provide interest-free 3 installments for your furniture and home accessories purchases up to TRY 250, and interest-free 9 installments for your purchases at or above TRY 250.

HSBC Advantage**, Axess**, Bankkart**, CardFinans** and Paraf** credit cards provide interest-free 3 installments for your furniture and home accessories purchases up to TRY 250 and interest-free 6 installments for your purchases at or above TRY 250. Payments using credit cards issued by banks which are not covered in the campaign will be processed as single payment.

*   - For all İş Bankası Maximum featured credit cards, Maximum Card, MercedesCard, Maximiles, İş’te Üniversiteli, Maximum Genç Kart and business credit cards. Transactions including Maximum Fırsat and redeeming MaxiPuan are not included in the campaign.
      - For all Yapı Kredi credit cards, Vakıfbank, Albaraka ve Anadolu Bank Individual Worldcard’s.
** - For all HSBC Credit Cards.
      - For all original/joint card holders with Axess, Wings, Free, Axess Business, Axess Kobi and Wings Business can benefit from 6 installments. Maximum of 3 installments can be made with Bank’O Card Axess.
      - For all BankKart, BankKart Genç and BankKart Başak cards issued by Ziraat Bankası.
      - For all personal and business cards issued by QNB Finansbank.
      - For all Paraf, Parafly, Parafree, Virtual, joint, business, Paraf Esnaf, Paraf Kobi, Eczacı Paraf and Eczacı Paraf Kobi cards.

Visa, Mastercard credit cards, Debit cards, Masterpass and virtual cards with full 3D or BKM Express can be used at online purchases. Corporate credit cards are not accepted for online shopping.