Frequently Asked Questions

There are a number of detailed search options available on our web site. If you like to see alternatives within a given product group, you can use the “All Products” or “All Departments” links to see the product groups and secondary functions. On the other hand, if you are looking for a specific product, you can write the name of the product, its function or the 8 character-long Article Number (stated next to the products on the IKEA Catalogue) to find the product quickly.

It is not possible to use Family Card points for online purchases.

IKEA Family Card or IKEA Business Card cannot be used for online purchases.

If the product you searched is not available in stock at the store, you’ll see an ‘Inform me when it's in stock’ link. Use that link to register your e-mail address and an e-mail will be sent to you when the product arrives in stock.

The final step of your purchase provides information about the current stock status of the products in your basket. However, due to  the technical problems your order may contain out-of-stock products. In such cases our sales staff will contact you shortly. You can choose another product to replace the out-of-stock one, or cancel that part of the order. The refund will be made to the credit card you used for the payment.

You can use “Add to Basket” button to order products. The products which have “Only available at IKEA Stores” logo, however, are available only at the stores.

By signing up you can enjoy a simpler and quicker online shopping experience. You can track your orders from your profile page, add them once again to the basket, create, save, e-mail and print favorite lists. Also you can get e-mails on updates and promotions at IKEA.

Your activation code is sent automatically to the e-mail address you noted on the sign-up form. Please check your Junk/Spam folders and Inbox. You can also use the "Contact Us" form or call us on 444 4 532.

You can shop online without signing up.

You can check the stock availability for the products you like, using the “Check Stock Availability” section on the home page of our website, by article number, or check out the Store Stock Status section on product pages.