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Order and Pick Up Point

General Information

IKEA Stores

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Order and Pick Up Point

General Information

Additional Delivery Services

What are Same Day Delivery and Delivery on Appointment Services?

With Same Day Delivery Service your order is delivered during the day while with Delivery on Appointment Service it's delivered to your address within up to 7 days of purchase. You can select the delivery date and time interval you request.

In which areas are these services available?

These services apply to certain districts of Istanbul, Ankara, Kocaeli, Izmir and Bursa. Also, there are neighborhood restrictions in Sarıyer, Eyüp, Beykoz, Beyoğlu and Başakşehir districts in Istanbul. You can find the detailed information here.

Which products can be delivered with these services?

You can receive delivery of the products with Same Day Delivery and Delivery on Appointment logo. Same Day Delivery Service does not apply to large package orders.

How can I choose Same Day Delivery and Delivery on Appointment Services?

If the products in your basket are eligible to purchase these services and the address you create / select from the "My Addresses" page is in the service area, the "Delivery Information" option will appear on the "Order Summary and Payment" page. You can select the date and time interval which you would like to receive your order.

What are the Same Day Delivery and Delivery on Appointment Services charges?

In addition to standard delivery fee, Same Day Delivery Service fee is TRY 9,90 including VAT per order.

Delivery on Appointment Service fee may vary depending on order size. In addition to standard delivery fee, it is TRY 9,90 including VAT for your small package orders, TRY 14,5 including VAT for your large package orders.

What happens if I fail to be present in the address on the day I chose or at the time of delivery?

If the delivery company cannot reach you at the time of delivery, your order will be sent back to the delivery company's office. The delivery staff will contact you to set a second delivery date. The orders that cannot be delivered for the second time will be returned to IKEA. If you wish, you can purchase your products again by covering the delivery cost.

What if I change my mind, can I have a refund?

In this case, it depends on if your order is sent to the delivery company. The service fee cannot be refunded for the orders that are already sent to the delivery company.

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